Account / Order management

Cancel your order

Want to use your 14-day right of withdrawal? You can submit your statement here in just two steps.

14-day withdrawal
Withdrawal request

Submit your withdrawal

Select the order and confirm that you wish to withdraw. No reason is needed.

1Select your order
2Confirm withdrawal

Consumers generally have 14 days from concluding an online service contract to notify us of withdrawal. You can still submit a statement for an older order for review.

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Withdrawal is different from a normal service cancellation. Sending a withdrawal statement records your decision, but does not automatically remove servers, stop future invoices or issue a refund. We handle those steps separately after review.